FAQ.
1. What are your shipping details?
We offer free shipping on most of orders, ensuring that you receive your items without any additional costs.
Typically, orders are processed within 1-3 business days, and delivery times may vary based on your location.
We strive to keep you updated with tracking information once your order has shipped.
Some items have aready shipped to our local warehouses in Russia, Spain, Poland, Brazil, UK,USA....Purchasing
these products can enjoy fast and reliable shipping service.
2. What benefits do you get when shopping with us?
Free worldwide shipping on most orders
Fast processing – orders ship within 1–3 business days
15-day hassle-free returns
Secure payment options – credit cards, PayPal, Apple Pay, etc.
Friendly customer support – we reply within 24 hours
Exclusive deals & limited-time discounts -10% discount on each purchase.
High-quality products trusted by thousands of happy customers
Real-time order tracking available after shipping
Invite & get 10% off
Send your friends a 10% discount on their purchases. Once they make a purchase,
you’ll also earn 10% for each order! This reward can be redeemed for coupons.
Tap the gift icon in the bottom-right corner of the product page.
[Add Your email address] [Get referral link]
3. Do you support affiliate partnerships and dropshipping services?
Yes, we do support both affiliate partnerships and dropshipping.
We’re always open to working with partners who share our values and are excited to promote our products.
We’d love to invite you to join our Affiliate Program!
🤝 What You Get
10% commission on each successful sale
A unique referral link and discount code to share with your followers
Real-time tracking via your own affiliate dashboard
Potential for long-term brand collaboration
Our best-selling robot cleaners are popular across Amazon, TikTok, and YouTube — and your
influence could help even more people discover them!
Here’s the signup link to get started:
👉 https://af.uppromote.com/sh14vq-zy/register
Let me know if you have any questions. We’d love to have you on board!
4.What certifications do your products have? Are they suitable for
sale in the US and European markets?
Yes.The whole machine has passed CE,FCC, ROHS quality testing and have
the certification; The power supply passes the CCC, CE, FCC,UL, ROHS safety
testing and have the certification.
5. Where can I watch your product videos?
Welcome to visit our youtube channal to see our window cleaner robot vedios.
https://www.youtube.com/@Puruikai-windy
📸 Instagram: @puruikai
🎵 TikTok: @puruikai
6. How long does shipping take?
United States / Canada / UK / Europe: 3–10 business days
Australia / New Zealand: 7–18 business days
Asia: 5–12 business days
Note: Shipping times may vary during holidays or due to customs delays.
7. How much does shipping cost?
We offer free shipping on most orders!
Some remote regions or express options may have additional fees, shown at checkout.
8. How can I track my order?
Once your order ships, you'll get an email with your tracking number.
9. Can I change or cancel my order?
If your order hasn’t been shipped yet, please contact us within 12 hours of placing
your order. Once shipped, changes or cancellations are no longer possible.
10. What is your return and refund policy?
We offer hassle-free returns within 15 days of delivery for most items.
To start a return, email us at puruikai123@gmail.com with your order number and reason.
Items must be unused and in original condition.
11. What payment methods do you accept?
We accept:
💳 Visa, MasterCard, American Express
🌐 PayPal, Apple Pay, Google Pay
All payments are processed securely.
12. Is my personal information safe?
Absolutely. Our store uses industry-standard SSL encryption to protect your data.
We never share or sell your information.
13. How can I contact you?
You can reach me via email: puruikai123@gmail.com or WhatsApp: +852 94713850
14. What types of cleaning solutions do you offer?
Puruikai Official Store specializes in innovative cleaning solutions, primarily focusing on advanced robotic window cleaners. These products utilize AI path planning and edge detection technology to provide efficient and effortless cleaning for modern smart homes.
15.How do robotic window cleaners work?
Our robotic window cleaners are designed to navigate and clean windows autonomously. They employ sophisticated algorithms for path planning and edge detection, ensuring thorough cleaning while minimizing the risk of damage to your windows or the device itself.
16.What are the benefits of using a robotic window cleaner?
Robotic window cleaners offer several advantages, including significant time savings, enhanced safety by reducing the need for ladders, and consistent cleaning results. Studies indicate that automated cleaning can reduce manual cleaning time by up to 80%, allowing users to focus on other tasks.
17.Are your window cneaning robots certified for quality and safety?
Yes, all our robotic window cleaners are manufactured to meet certified quality standards. We prioritize safety and reliability in our products to ensure a positive user experience.
18.What should I do if my robotic window cleaner is defective or damaged?
If you receive a defective or damaged item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and provide instructions on how to resolve it effectively.
19.Can I exchange my robotic window cleaner for a different one?
The fastest way to exchange a robotic window cleaner is to return the item you have and, once the return is accepted, make a separate purchase for the new item. Please refer to our return policy for more information on the process.
20. What’s your advantages in producting smart window cleaner?
We are ISO9001 certified direct factory with professional R&D team who can provide you high quality cleaning robots at competitive price. Small MOQ is acceptable. CE, RoHS, FCC certificates are available. Very fast delivery and quick reply to your questions.
21. Can you do OEM robotic window cleaner?
Yes, OEM robotic window cleaner orders with your custom logo are warmly welcome.
22. What cleaning robots are available?
Window cleaning robot and Floor cleaning robot(also called wet dry vacuum cleaner) are available.
Optional window cleaning robots
Shape: oval or square
Auto ultrasonic water spray: with or without
Motor: brush or brushless
23. What’s the advantage with the window cleaning robot that sprays?
Window cleaning robot with ultrasonic water spray nozzle (30-50ml water tank) that can nebulize water to mists then sprays it evenly on the glass like the effect of human exhales on the glass which is very easy and convenient. Otherwise, like the one that doesn't spray, you have to remove it from the window and spray the cloth, then attach to the window. Any time you need more spray, you have to remove it and reattach it.
24. Will the window cleaning robot work on a window with a curve?
No, it cleans smooth VERTICAL surfaces, like vertical window, glass, mirror, shower stall, wall tiles and so on.
25. Are your window cleaner robots with remote control?
Yes, you can control the robot via infrared remote or Smartphone APP.
26. Is the glass cleaning robot noisy? roughly how many db?
This quiet glass cleaning robot will let you carry on with your day without intrusive noise. That’s because the robot window cleaner features reduced noise pollution without loss of suction. It’s about 65-70dB.
27. What prevents the window cleaner robot from falling off a window?
The window cleaning robot doesn’t fall due to powerful sucking to the window. Also an embedded UPS ( Uninterrupted Power Supply ) that lasts up to 20 minutes in case of a power failure. Besides, It comes with a mountaineering grade safety rope and carabiner. Please religiously attach the rope to something to ensure that the robot would not smash onto the floor if it dropped.
28. Can the window cleaning robot wash frameless glass?
Yes, square window cleaner robot can identify the edges and clean frameless glass while oval robot is suitable for framed glass.
29. Do i have to wet the window before cleaning?
No, If the pad is too wet it will not stick. Just spray a small amount of water on the microfiber cloths to make it moist before attaching to the window.
30. Do i have to buy cleaning solution to perform a good cleaning?
Not necessary, clean water works well, but if your windows are too dirty, we suggest to.
31. How to clean windows throughly?
We recommend that you use 3 cleaning pads. One to remove dust, one to wash and a clean one to dry.